Clients interact with several people at MPH for a successful Job. We have a thorough process every Job follows to ensure nothing is missed. Typically, a Client will work with these roles;
Account Manager: Our Account Managers take a Job specification, prepare a quote, and manages the offer and acceptance process. They prepare notes for technicians to ensure all details of the Job will be implemented as the Client specified.
Production Manager: Our Production Manager leads our Lighting Technicians, Administrators and Assistants to deliver this Job to a high standard.
The Production Manager will ask the Client for updated information on scheduling and safety planning, but mostly work behind the scenes to ensure our crew are managed effectively across many Jobs (for example, in compliance with the Live Performance Award, crew training and certifications, meeting insurance and safety requirements).
Production Administrator: The Production Administrator takes the spec from the Account Manager and Client and designs the power and data distribution networks, prepares documentation for the preparation and operation of the lighting system. They’ll factor in considerations for each venue the show will play in, and make plans for likely and possible problems.
Production Administrators will ask the Client for some technical details about fixtures, software and other special needs (usually answered by Lighting Designers or Operators for the Job).
Technical Supervisor: The Technical Supervisor leads Lighting Technicians to prepare and test the equipment in our warehouse so it will be safe and fast to set up, and runs the crew on the Job itself. The Technical Supervisor is the “face” of MPH on Jobs.
MPH is always training up staff to become more skilled and autonomous, but Clients are assured oversight from senior staff at all times. At any stage of a production, Clients are welcome to contact the Owner or Senior Account Manager.