Almost all of our IT Support is outsourced to Steadfast IT, a Melbourne-based company.
What Steadfast can help with
Steadfast know a lot about how our systems work, and can solve most IT problems, including;
- Logging on to Office365 and accessing folders, files and applications (from any device)
- Support with Outlook, Word, Excel, PowerPoint, Planner not working how it should (on any device)
- Problems with emails not working as expected (on any device)
- Office365 app functionality (on any device)
- MPH-owned computer hardware not working right (laptops, NUCs, desktops; peripherals and accessories)
- Logging on to the Operating System on MPH-owned computers
- “Weird” browser behaviour (on MPH-owned computers)
- Apps not working right on MPH computers
- Installing new apps on MPH computers
- Accessing the internet and printers at MPH HQ
What Steadfast cannot help with
There are a few things Steadfast cannot help with;
- Computer hardware problems for non-MPH IT equipment (eg, personal laptops or smartphones)
- These need to be solved by your own IT advisor
- CurrentRMS, Xero, Wysiwyg, and similar industry-specific software issues
- Contact the support department for the software providers (if the software is paid, our payment includes customer support for all users)
- Internet connection when working from home
- Contact your ISP
- Doors and gates access control at MPH
- Contact PCC Event Services, more info on what they support
To contact Steadfast
Steadfast are available to support you between business hours on;
Phone: 1300 739 335
Email: support@steadfastsolutions.com.au
Calling Steadfast will always ensure a faster resolution than by email.